Help & Questions

Help & Frequently Asked Questions (FAQ)

​Need some help? We’ve got you covered!

At Om Enterprise, we want your shopping experience for Home Decor, Kitchenware, and Toys to be as smooth as possible. Below are some of the most common questions our customers ask:

​1. Ordering & Shipping

​How long will it take to receive my order?

Typically, orders are processed within 24-48 hours and delivered within 5-7 business days depending on your location.

​How can I track my order?

Once your order is shipped, we will send you a tracking link via SMS/Email.

​Do you offer Cash on Delivery (COD)?

Yes, we offer COD on most of our products for your convenience.

​2. Returns & Replacements

​What if I receive a damaged item?

Don't worry! If you receive a damaged home decor or toy item, please contact us within 24 hours of delivery with a photo/video of the product, and we will arrange a replacement.

​Can I cancel my order?

You can cancel your order within 12 hours of placing it, before it is dispatched.

​3. Product Related

​Are the toys safe for small children?

Yes, all our children's toys are curated keeping safety and quality in mind.

​Are the kitchen accessories durable?

Absolutely! We select only high-quality, long-lasting materials for our kitchen range.

​Still have questions?

​If you couldn't find the answer you were looking for, our support team is happy to assist you!

​WhatsApp Support: 7078991999,7017732269

​Email Us: omcollection.shopify@gmail.com

​Response Time: We usually reply within 2-4 hours during business hours.